Product Description: This is an up-date to the 1996 portfolio and continues to provide a framework for building and sustaining effective public service organizations, based on current good practice and the wide experience of senior public sector managers throughout the Commonwealth...read more

Product Description: The purpose of this publication is fourfold. It aims to:1. Respond to the pressures for improvement in the delivery of public services2. Design a performance management appraisal system suitable for particular countries, states, organizations, employers and employees3...read more (view table of contents, read Amazon.com's description)

Product Description: This publication focuses on good governance with the emphasis on public sector reforms. It addresses: the role of public management in promoting productivity and increasing performance with relation to economic growth and sustainable development; accountability and transparency linked to administrative performance; public and private sector interface and partnership; the role of the state; values and ethics;implications for training, teaching and development...read more (view table of contents, read Amazon.com's description)

Product Description: Many governments are indecisive about the role of the state in this era of rapid change, and a new policy development and management paradigm is emerging-a transition from administration to management is under way. This book offers a practical framework within which policy can be conceptualized, formulated, implemented and evaluated...read more (view table of contents, read Amazon.com's description)

Product Description: The book identifies ways in which practitioners and institutes can improve their performance in delivering public services. (view table of contents, read Amazon.com's description)

Product Description: This book shares best practice in the design of better record management systems, including developing a Retention Schedule. Also covered is a manual used by ministries and departments as an example, and guideline formulas for using a schedule and indexing. (view table of contents, read Amazon.com's description)

Product Description: The book highlights problems facing Ministers and Permanent Secretaries in the management and reform of the public service; redefines their role and responsibilities in implementing reform; identifies the policy and administrative boundaries of elected and appointed officials; shares best practice in enhancing the functional relationships through case studies of Britain, Canada, and Trinidad and Tobago...read more (view table of contents, read Amazon.com's description)