Do you want to expand your mental power? Think more clearly, logically, and creatively? Improve your memory? Solve problems and make decisions more effectively? Brain Power introduces the six functional thinking abilities you need to become an adaptive, innovative thinker. As you develop your ability to think on your feet, to isolate and arrange facts, and to avoid logical pitfalls you will see how to use creative problem solving strategies, both in business and in private life. With practical exercises to improve your full range of mental capabilities from concentration to intuition, management consultant Karl Albrecht answers all your questions on becoming a more efficient and effective thinking. Offering a gold mine of ideas and techniques to use in most any situation, Brain Power provides fascinating illustrations, games, and puzzles that will stimulate and expand your brain power.

Product Description: Selected Texts With Introduction, Notes, And Dictionary.

Product Description: Social intelligence (SI) is described as the ability to get along well with others while winning their cooperation. It is a combination of sensitivity to the needs and interests of others, an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting...read more

Product Description: Karl Albrecht’s bestselling book Social Intelligence showed us how dealing with people and social situations can determine success both at work and in life. Now, in this groundbreaking book Practical Intelligence, Albrecht takes the next step and explains how practical intelligence (PI) qualifies as one of the key life skills and offers a conceptual structure for defining and describing common sense...read more

Product Description: Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting...read more

Product Description: It's a fact: A group of intelligent people, when combined in an organization, will often yield collective stupidity! We've all seen intelligence blocked, squandered, and misused in the business world - but now writer and thinker Karl Albrecht introduces the concept of "OI" (Organizational Intelligence) and shows how an enterprise can mobilize and focus its collective brain power...read more

Product Description: Service America was Dow-Jones Irwin's best selling book in history. Published in 1985, it has now sold more than two million copies worldwide in hardcover and paperback (Warner acquired the paperback rights, but their contract can be terminated within six months)...read more (view table of contents, read Amazon.com's description)

Discusses how companies can safeguard their competitive positions by analyzing events, trends, and forces that could alter their business future (view table of contents)

Product Description: 'Develop customer-focused leadership within your organization...' from the back cover.

Offering a 'mastery-learning-approach' for absolute beginners, a guide to Visual Basic provides all the instruction needed to learn Basic for Windows in fifteen minutes a day using plenty of illustrations, helpful examples, and colorful personal applications. Original. (Beginner).

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of the philosophy at work

Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity

Product Description: Albrecht argues there is an "identity crisis" epidemic in the business world. Pressured by changes in customers, in technology, in business structures, and in global trade, organisations are struggling to sift through the factors, define themselves, and make a profit in the process...read more

The author challenges American business to change its values, culture, management structure, and style in order to make a total commitment to the customer (view table of contents)

Product Description: Added Value Negotiating is a breakthrough method for negotiating that eliminates many of the problems of conventional negotiating approaches. The authors offer a noncombative, five-step negotiating style that: focuses on interest; develops options; creates deals that benefit everyone involved...read more

Product Description: Mobilize the middle management team and deliver quality service within the organization! Service Within shows how to increase cooperation between departments so that the entire organization works together more efficiently.

Shows how utilities, hospitals, hotels, cruise lines, restaurants, banks, airlines, and retail stores identify and fulfilling customer needs

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of the philosophy at work