Product Description: Becoming an Urban Planner answers these key questions:What do urban planners do?What are the educational requirements? How do I enter the field?How do I choose between the different types of planning, from land use planning to policy planning?What is the future of the urban planning profession?Here is a completely up-to-date guide to today's careers in urban planning—a clear and concise survey of the urban planning field and advice for navigating a successful career...read more

Product Description: Reshape your world with computer telephony The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer’s Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology...read more (view table of contents, read Amazon.com's description)

Product Description: This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service...read more (view table of contents, read Amazon.com's description)