9781133187820 | 5 pap/cdr/ edition (Course Technology Ptr, March 26, 2012), cover price $134.95 | About this edition: Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E.

9780495806493 | 4 pap/cdr/ edition (Course Technology Ptr, September 21, 2009), cover price $134.95 | About this edition: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users.

9780619215101, titled "A Guide to Computer User Support for Help Desk and Support Specialists" | 3 pap/cdr edition (Course Technology Ptr, June 30, 2004), cover price $107.95 | About this edition: A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user.

9780619033637 | Course Technology Ptr, March 1, 2001, cover price $64.95 | About this edition: This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry.

9780760070017 | Course Technology Ptr, September 1, 1998, cover price $41.95 | About this edition: This guide provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry.

9780023960826 | Har/dis edition (Prentice Hall, March 1, 1986), cover price $13.33

9780023078750 | Har/dis edition (Prentice Hall, March 1, 1986), cover price $40.00