The author shares his research in 'high performers' revealing the secrets behind a successful business profile, particularly his astonishing findings about the differences between 'firstborns' and 'laterborns.'

Product Description: This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace. (view table of contents, read Amazon.com's description)

Through interviews with past and present Disney employees, some of the business secrets and practices of this vastly successful empire are revealed in an easy-to-read, upbeat format. 50,000 first printing. $115,000 ad/promo. Tour.

Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

Offers advice on how to make more money, speed up career advancement, make more friends, lose weight, and gain self-respect

Product Description: For the past 16 years, Dr. Connellan has been studying high performance environments, and has uncovered three factors common to all high performers. This book shows you step-by-step how to create and maintain the three environmental factors of a high performance environment...read more

Gives managers and administrators techniques necessary in identifying, controlling, and predicting the effets of variables that affect human performance