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Ann Podolske has written 1 work(s)
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Managing Customer Service 2000 Yearbook
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Product Description: The Managing Customer Service 2000 Yearbook is an authoritative guide that will help you cope with the challenges of every aspect of customer service management. Its chapters cover online service delivery; monitoring technology; rewards and recognition programs; strategically managing the customer service function; and staff training and development—including customer satisfaction and loyalty strategies...read more
By Ann Podolske, Janice Prescott (contributor) and David Solomon (contributor)
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Paperback:

9781586730246 | Annual edition (I O M A Inst of Management &, June 1, 2000), cover price $199.00 | About this edition: The Managing Customer Service 2000 Yearbook is an authoritative guide that will help you cope with the challenges of every aspect of customer service management.

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