Product Description: The Managing Customer Service 2000 Yearbook is an authoritative guide that will help you cope with the challenges of every aspect of customer service management. Its chapters cover online service delivery; monitoring technology; rewards and recognition programs; strategically managing the customer service function; and staff training and development—including customer satisfaction and loyalty strategies...read more

Product Description: The Managing Accounting Systems & Technology 2000 Yearbook is a comprehensive and authoritative guide to help you get the most out of your accounting systems and keep them up to date. Its 12 chapters cover implementation, cost control, ASPs, new imaging and Internet technologies, as well as reviews of the latest accounting software and systems...read more

Product Description: All new for 2000, this comprehensive and authoritative guide to hourly compensation will help you set and manage hourly pay rates and benefits for virtually all areas of your organization. Its 12 chapters include the latest pay data from hundreds of leading studies on such areas as accounting/bookeeping/AP/AR staff, computer/MIS staff, facilities/mail center staff, security guards, shipping/purchasing/warehousing, clerical and office personnel, marketing & sales staff, production & engineering, unions and collective bargaining agreements, hourly pay and benefits strategies, and what the going rates are through temp agencies...read more

Product Description: All new for 2000, this comprehensive and authoritative guide to managing credit and collections will help you to speed up collections, reduce bad debt, better manage your receivables and use new technologies in the credit department...read more

Product Description: All new for 2000, this comprehensive and authoritative guide to managing the accounts payable function and department will help you to streamline your A/P department's operations, reduce its costs and help you to utilize new A/P technologies...read more