Product Description: Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more...read more

Product Description: Composed of just over 100 photographs, this exhibition catalogue celebrates the exceptional contribution that American photographers made to the history of art in the 20th century. Made from 1900-1950, these photographs represent an extraordinary fertile period in photography s evolution...read more

Product Description: Is your life ALL that it could be? If not, then you could stand to love yourself more! When you don’t fully and completely love yourself, you attract undesirable circumstances into your life. You feel hollow inside. You may be struggling with your weight, relationships, career, or money...read more

Product Description: This original publication is the first in a new series devoted to photographic masterpieces from the international collection of the National Gallery of Canada. An introductory essay describes the development of photography artistically, technically and socially from 1900 to 1940...read more

Product Description: Traces the history of the staged photograph, in which the artist takes on the role of a director, creating or staging an image to create a theatrical quality. This book includes essays on Victorian tableaux vivants, Surrealism, and iconic photographs.

Presents information on the meat and protein food group of the USDA Food Guide Pyramid, describing various sources of protein and how they are prepared. (view table of contents)

A simple introduction to such foods as milk, cheese, and yogurt that are part of the dairy products group of the USDA Food Guide Pyramid. (view table of contents)

Presents information on the fats, oils, and sweets group of the USDA Food Guide Pyramid, describing some of the foods in this group, their uses, how they are processed, and their role in nutrition. (view table of contents)

Presents information on the fruit group of the USDA Food Guide Pyramid, describing various fruits and how they are grown and served. (view table of contents)

A simple introduction to such foods as bread, cereal, rice, and pasta that are part of the grain group of the USDA Food Guide Pyramid. (view table of contents)

Presents information on the importance of the vegetables food group of the USDA Food Guide Pyramid, describing various kinds of vegetables and how they are grown, handled, and prepared. (view table of contents)

Product Description: "No Man's Land" is a surreal and terrifying place. It is a world empty of the living, consisting entirely of strange, often sinister interiors: spas that look like forensic laboratories; classrooms that fill us with vague, unsettling fears; offices; military installations; mortuaries...read more

Product Description: Oil Change: Perspectives on Corporate Transformation is the second book in the new Oxford series The Learning History Library. Each book gets inside a company at a crucial time of change, offering a unique opportunity to see innovation from the inside out...read more (view table of contents, read Amazon.com's description)

Product Description: A pole vaulter in motion, algae, prehistoric footprints, human anatomy, solar eclipses, the Alps - images in scientific photographs can puzzle, startle and inspire thinking. This book presents a collection of photographs of science subjects that raised questions about catastrophe theory, human evolution and behaviour, tha nature of matter, and the place of our planet in universe...read more (view table of contents, read Amazon.com's description)