Product Description: This is an annual publication, designed as an anthology and reference, to keep the people interested in implementing quality management up-to-date with thoughts and ideas in the field. The book includes a selection of articles and chapters from several different current books and periodicals...read more (view table of contents, read Amazon.com's description)

Product Description: This seventh annual edition contains all the best articles and reference information of the past year for the training industry. Designed to save trainers the trouble of reading dozens of trade periodicals, the Yearbook provides all the contemporary thinking and the latest changes in their field in a single annual book...read more (view table of contents, read Amazon.com's description)

Product Description: This text brings together and summarizes the state of the distance learning field, so that trainers and HR professionals can easily stay abreast of the dramatic changes taking place. For large goverment, academic and corporate institutions, these technologies are often more cost-effective than using traditional classroom training events to train students or employees spread out over a state or across the country...read more (view table of contents, read Amazon.com's description)

Product Description: This yearbook is an anthology of articles, from sources like "Forbes" to "Harvard Business Review", that cover such areas as basic supply concepts, forecasting, logistics, negotiating, project management, sourcing strategies, measuring and evaluating supplier performance, and legal issues...read more (view table of contents, read Amazon.com's description)

Product Description: Both anthology and reference, The Quality Yearbook combines original and reprinted articles to discuss current thoughts, ideas, and practices in the field of quality management. With a new section on E-commerce, additional material on Six Sigma, and an updated reference section that includes coverage of recent quality award winners and latest sources of information on quality-related topics, this latest edition supplies perspective on where quality management stands today -- and what the future holds...read more (view table of contents, read Amazon.com's description)

Product Description: This fifth annual edition of The ASTD Training and Performance Yearbook gives readers the best articles and reference information of the past year from leading training industry periodicals so that trainers can stay current with the changes and cutting-edge thinking in their field...read more (view table of contents, read Amazon.com's description)

Product Description: The Knowledge Management Yearbook is the most current and comprehensive resource available for knowledge management professionals; no other source of information so thoroughly surveys the state of the knowledge management discipline and industry and how they impact businesses and other organizations...read more (view table of contents, read Amazon.com's description)

Product Description: Candid, inspiring, occasionally arrogant, and always thought-provoking musings on business from corporate leaders of yesterday and today. Conveniently arranged by such topics as Competition, Employees, Vision, Teamwork, Profitability, and other boardroom topics, all presented without corporate spin...read more (view table of contents, read Amazon.com's description)

Product Description: The 1997 ASTD Training & Performance Yearbook contains all the best articles and reference information of the year for the training industry. Similar in design and concept to ``The Quality Yearbook'' it is designed to save trainers the trouble of reading dozens of trade periodicals by giving them all the current thinking and the latest changes in their field in a single annual book...read more

Product Description: The perfect companion piece to McGraw-Hill's bestselling The Purchasing Handbook, this anthology keeps purchasing managers current on the latest developments in purchasing and supply. The best of the best from The Journal of Supply Chain Management to mainstream magazines including Forbes and Harvard Business Review combine with original articles written by top practitioners -- plus a comprehensive reference section -- to provide professionals with a one-stop resource for late-breaking developments in this dynamic field...read more (view table of contents, read Amazon.com's description)

Product Description: This updated 2000 edition helps people keep up to date with the latest new techniques and measurements in the field of quality management. It includes a selection of articles and chapters from several current books and periodicals...read more

Includes sample letters in such categories as sales, marketing, management, public relations, customer service, accounting and finance, and human resources

Product Description: This collection of articles by the foremost experts on Knowledge Management today is a must-have for the bookshelf of anyone interested in or currently practicing Knowledge Management. It contains 40 articles, many appearing here for the first time, covering topics such as knowledge-based strategies, organizational learning, and knowledge tools, techniques, and processes...read more (view table of contents, read Amazon.com's description)

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet (view table of contents)

Product Description: An annual anthology and reference guide, this book contains articles and chapters from the world's leading experts in quality. It aims to help those interested in implementing quality management to keep up-to-date with the latest trends, techniques and measurements. (view table of contents, read Amazon.com's description)

Product Description: Here's the easiest way to make sure you read and have the best articles published during the past year in training and human performance improvement. The articles, critically selected from such leading training and industry periodicals as Training Magazine, Training & Development Journal, and HRD Quarterly, cover important topics including strategy issues, training evaluation, on-line training technology and performance improvement...read more (view table of contents, read Amazon.com's description)

Product Description: Streetwise is devoted exclusively to business topics. From writing business plans, to financing, to building Web site traffic, these books provide everything ambitious business professionals need. Business happens in the real world, not the classroom...read more (view table of contents, read Amazon.com's description)

Explains the different types of organizational teams, what to expect at each stage of development, how to deal with conflict, and how to use a proven problem solving procedure (view table of contents)

Product Description: Games and other classroom activities can make training more fun, memorable, and effective. Sales Games and Activities for Trainers is the most useful—and complete—collection of games, role-plays, activities, and other skill-building exercises ever collected for increasing the effectiveness of sales training...read more (view table of contents, read Amazon.com's description)

Product Description: Updated to reflect the latest developments, this anthology and reference guide to the Quality field includes complete coverge of all major quality awards from 1995 to October 1996, and a range of readings on this constantly changing subject. (view table of contents, read Amazon.com's description)

Product Description: Volume III of the acclaimed scholarly edition of The Writings and Speeches of Edmund Burke continues the story of Burke, the Rockingham party of Whigs to which he adhered, and the American crisis. Burke had already established himself as a master of debate and an accomplished writer in the early 1770s; by the end of the decade he was recognized as one of the greatest parliamentarians of the age...read more (view table of contents, read Amazon.com's description)

A guide to writing professional business letters for any situation comes complete with ready-to-use model letters and furnishes valuable tips for those who would like to make their business communications quick and easy. Original. IP.

Product Description: A synopsis of the major trends in the world of quality management, this book includes coverage of teamwork, process improvement, global competition and the virtual office. Each topic is accompanied by a "quality readiness checklist"...read more

Product Description: This work provides a guide to significant ideas, practices and events in the world of quality management, and is divided up into industry groups as well as management function. It contains directories whose coverage includes conferences, consultants, awards, training programmes and materials...read more