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Tables of Contents for Knowledge Management in Electronic Government
Chapter/Section Title
Page #
Page Count
KM Concepts for Inter-organisation Cooperation
Distributed Knowledge Repositories for Pan-European Public Services
1
12
Otmar Adam
Dirk Werth
Fabrice Zangl
An E-service-Based Framework for Inter-administration Cooperation
13
24
Mariangela Contenti
Alessandro Termini
Massimo Mecella
Roberto Baldoni
Evaluation of Life-Event Portals: Multi-attribute Model and Case Study
25
Anamarija Leben
Marko Bohanec
Knowledge Management Requirements and Models for Pan-European Public Administration Service Delivery
37
11
Konstantinos Tarabanis
Vassilios Peristeras
Requirements for KM Systems in Government
Requirements Engineering for Knowledge Management in eGovernment
48
12
Paolo Bresciani
Paolo Donzelli
Angela Forte
Abort or Retry -- A Role for Legal Knowledge Based Systems in Electronic Service Delivery?
60
10
Ronald Leenes
E-knowledge Management in Public Administration: An Agenda for the Future
70
6
Ignace Snellen
Key Success Factors for Electronic Inter-organisational Co-operation between Government Agencies
76
6
Luiz Antonio Joia
Improving Government Activity through KM
Big Vision, Small Steps: A KM Strategy within a US Agency's Policy Content Management Environment
82
12
Duane Degler
Vigorous Knowledge Management in the Dutch Public Sector
94
6
Daphne de Groot
MPs and KM: How Strict ICT Policy Has Enabled Development of Personalized KM Services in the Parliament of Finland
100
6
Olli Mustajarvi
Representing Governmental Knowledge
GovML: A Markup Language for Describing Public Services and Life Events
106
10
Gregory Kavadias
Efthimios Tambouris
Knowledge Management Applied to E-government Services: The Use of an Ontology
116
11
John Fraser
Nick Adams
Ann Macintosh
Andy McKay-Hubbard
Tomas Pariente Lobo
Pablo Fernandez Pardo
Rafael Canadas Martinez
Jesus Sobrado Vallecillo
Collaborative Knowledge Management and Ontologies: The ONTO-LOGGING Platform
127
12
Stelios Gerogiannakis
Marios Sintichakis
Nikos Achilleopoulos
A Knowledge Engineering Approach to Comparing Legislation
139
12
Alexander Boer
Tom van Engers
Innovative Technologies to Support KM
How Knowledge Management Can Support the IT Security of eGovernment Services
151
12
Markus Nick
Stephan Groß
Bjorn Snoek
Knowledge Enhanced E-government Portal
163
12
Jan Paralic
Tomas Sabol
Marian Mach
A Collaborative E-authoring Tool for Knowledge Assets
175
11
Tang-Ho Le
Luc Lamontagne
Emergent Functions in Intranet Information Management
186
6
Ewa Zimmerman
Bjorn Cronquist
KM Tools for Public Administrations
Knowledge Management in Public Web Call Centres
192
11
Vincenzo Ambriola
Silvia Bertagnini
Letizia Pratesi
Knowledge Management for Organisationally Mobile Public Employees
203
10
Simon Lambert
Simona Stringa
Gianni Viano
Jacek Kitowski
Renata Slota
Krzysztof Krawczyk
Mariusz Dziewierz
Sabine Delaitre
Miguel Bermejo Oroz
Ana Conde Gomez
Ladislav Hluchy
Zoltan Balogh
Michal Laclavik
M. Soledad Fuentes Caparros
Maria Fassone
Vito Contursi
Process-Based Knowledge Management and Modelling in E-government -- An Inevitable Combination
213
6
Silke Palkovits
Robert Woitsch
Dimitris Karagiannis
Learning and Personal Development within the Public Sector by a Cognitive Narrative Cultural Approach
219
11
Theresia Olsson Neve
Data Management and AI in E-government
230
9
Tibor Vamos
Istvan Soos
Optimizing Cooperation in Spatial Planning for eGovernment
239
11
Angi Voss
Stefanie Roeder
Oliver Marker
A Knowledge Management Environment for Knowledge Working Communities Fostering Local Development
250
12
Alberto Faro
Daniela Giordano
Salvatore Zinna
Empowering Society through Knowledge Records
262
6
Meliha Handzic
Application of KM Platforms for Internal Operations
268
6
George Asimakopoulos
Vlasis Metaxas
Kostas Papadopoulos
Elpida Metaxa
Using Knowledge Management to Improve Transparency in E-voting
274
11
Alexandros Xenakis
Ann Macintosh
KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration. The Case of Prefecture of Milan
285
12
Lara Gadda
Emilio Bugli Innocenti
Alberto Savoldelli
Business Process Modelling and Help Systems as Part of KM in E-government
297
7
Alexandra Dorfler
A Knowledge Management System for E-government Projects and Actors
304
6
Roberta Morici
Eugenio Nunziata
Gloria Sciarra
E-government Attempts in ESCWA Member Countries
310
9
Hasan Charif
Maya Ramadan
Author Index
319