from Kogan Page Ltd (November 28, 2009)
9780749456412 |
details & prices | 218 pages | 6.25 × 9.25 × 0.75 in. | 1.24 lbs | List price $49.95
About: Aftersales Management explores in detail the immense amount of money wasted in the retail industry every year on badly managed after sales processes, and looks at how to precent this happening.