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Best Practices For Customer Service
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Hardcover
from Human Resource Development Pr (January 1, 1998)
9780874254433 | details & prices | 600 pages | List price $89.95
About: This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.
About: This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.