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Best Practices in Customer Service
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Paperback
from Amacom Books (January 25, 1999)
9780814470282 | details & prices | 414 pages | 8.50 × 11.25 × 1.00 in. | 2.20 lbs | List price $39.95
About: A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet
About: A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet