3rd edition from Amacom Books (October 1, 2002)
9780814407653 |
details & prices | 176 pages | 6.00 × 9.25 × 0.75 in. | 0.65 lbs | List price $18.95
About: Outlines the skills and techniques of providing superior customer service.
Revised edition from Amacom Books (October 1, 1997)
9780814479704 |
details & prices | 149 pages | 6.25 × 9.25 × 0.50 in. | 0.55 lbs | List price $18.95
About: Outlines the skills and techniques of providing superior customer service
from Amacom Books (October 1, 1991)
9780814477779 |
details & prices | 6.00 × 9.00 × 0.25 in. | 0.45 lbs | List price $16.95
About: Outlines the skills and techniques of providing superior customer service