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Knock Your Socks Off Service Recovery
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Paperback
from Amacom Books (May 26, 2000)
9780814470848 | details & prices | 214 pages | 6.50 × 9.00 × 0.75 in. | 0.75 lbs | List price $17.95
About: Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted.
About: Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted.