Reprint edition from Grand Central Pub (March 1, 1995); titled "Service America: Doing Business in the New Economy"
9780446390927 |
details & prices | 5.25 × 8.00 × 0.75 in. | 0.45 lbs | List price $13.99
About: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity