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Service America!: Doing Business in the New Economy
Descriptions of each edition are found in brief where available. Click details & prices to get more information on a book or to find the best prices for the title.
Hardcover
from Irwin Professional Pub (September 1, 1985)
9780870946592 | details & prices | 6.25 × 9.25 × 0.75 in. | 1.05 lbs | List price $32.50
About: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
About: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
Paperback
Reprint edition from Grand Central Pub (March 1, 1995); titled "Service America: Doing Business in the New Economy"
9780446390927 | details & prices | 5.25 × 8.00 × 0.75 in. | 0.45 lbs | List price $13.99
About: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
About: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity