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The Service Edge: 101 Companies That Profit from Customer Care
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Paperback
Reissue edition from Plume (October 1, 1990)
9780452264939 | details & prices | 6.00 × 9.00 × 1.50 in. | 1.40 lbs | List price $16.95
About: Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
About: Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.