from Amacom Books (October 1, 1997)
9780814479711 |
details & prices | 191 pages | 5.75 × 9.00 × 0.75 in. | 0.70 lbs | List price $16.95
About: The sixth book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "Above and Beyond" for their customers.