Amazon.com description: Product Description: This proceedings was compiled to remedy the serious shortage of literature dealing with the impact of IT artefacts on organisations, and organisational management of that impact. The papers in this collection are thus not concerned with technology in the narrow sense of hardware, systems software and application software, but instead tackle the larger and more challenging issue of technology-in-use. The primary audience for this volume includes IT-aware user managers, user-aware IT managers and students in courses addressing the needs of such people.