Product Description: To compete in the 21st century, businesses must reinvent the way they operate, and the way they reach and serve customers. This book shows managers how to use Internet technology to do precisely that.The Second Industrial Revolution begins by outlining the need for dramatic business change, and demonstrating how Internet technologies are ideally suited to support managers as they make these changes...read more (view table of contents, read Amazon.com's description)

Product Description: This book provides the mechanisms for achieving the harmony so desperately needed by today's organizations and offers top management a new focus for their business: add value continuously.