Product Description: This in-depth reference for business owners and managers offers tips to help companies attain quality service. Outlined are simple methods for quality service and management terms to give companies the know-how to implement and maintain quality measures and compete in today's global market...read more

Product Description: The new international quality standards from the International Organization for Standardization (ISO) are presented in detail in this reference manual. Useful for business owners and this manual provides tips on expanding leadership skills and improving company organization...read more