A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques.

A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base and sharing his time-tested principles and techniques, which range from training staff and implementing service to measuring success and rewarding performance. 40,000 first printing.

A practical handbook for food lovers explains how to select the finest and most flavorful ingredients and pantry staples, offering a host of ingenious buying recommendations, entertaining anecdotes, cooking suggestions, and simple recipes. Simultaneous.